Terms of service

Welcome to ClearEar (“ClearEar,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, applications, products, and related services (collectively referred to as the “Services”). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please do not use our Services.

Table of Contents

  • Acceptance and Updates
  • Accounts & Security
  • License and Restrictions
  • Orders, Pricing, Payment & Taxes
  • Shipping, Delivery & Risk
  • Returns & Refunds
  • Warranty
  • Product Safety & Disclaimer
  • Software & Licensing
  • User Content
  • Intellectual Property
  • Third-Party Services
  • Communications
  • Legal Compliance
  • Disclaimers
  • Liability Limitations
  • Indemnification
  • Termination
  • Miscellaneous

1. Acceptance and Updates

By using ClearEar Services, you confirm that you have read and accepted these Terms.

You must be at least 18 years old (or the legal age in your country), or use the Services under parental or guardian supervision.

We may update these Terms at any time. Changes take effect once published. Continued use of the Services means you accept any updates.

Other policies (Privacy Policy, Refund Policy, Warranty Policy) are part of these Terms. If local laws provide stronger protections, those laws will apply.

2. Accounts & Security

To access certain features, you may need to create an account. You agree to provide accurate and up-to-date information.

You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

ClearEar reserves the right to suspend or terminate accounts involved in fraud, misuse, or violations of these Terms. You may request account deletion at any time.

3. License and Acceptable Use

ClearEar grants you a limited, non-transferable, non-exclusive license to use the Services for personal, non-commercial purposes.

You agree not to:

  • Copy, modify, or distribute any part of the Services without permission
  • Reverse engineer or attempt to extract source code
  • Use bots, scraping tools, or bypass security systems
  • Upload harmful software (viruses, malware)
  • Use the Services for illegal or misleading purposes
  • Violate intellectual property or other rights

Products are intended for personal use only unless otherwise agreed in writing.

4. Orders, Pricing, Payment & Taxes

All orders are subject to acceptance by ClearEar. We reserve the right to cancel or limit orders due to errors, stock issues, or suspected fraud.

Prices and promotions may change without notice. If pricing errors occur, we may cancel or adjust your order.

By placing an order, you authorize us (and our payment partners) to charge your selected payment method.

You are responsible for any applicable taxes, duties, or import fees unless stated otherwise.

5. Shipping, Delivery & Risk

Orders are shipped to the address provided at checkout. Delivery methods and costs are displayed during checkout.

Ownership and risk transfer to you upon delivery (or to the carrier where permitted).

If a package cannot be delivered due to incorrect details or refusal, return costs may be deducted from your refund.

6. Returns, Replacements & Refunds

Returns are governed by our Refund Policy. Items must meet return conditions (e.g., unused or in original condition).

Some hygiene-related products may not be eligible for return once opened, depending on local laws.

Refunds are issued to the original payment method after approval. Processing times may vary.

7. Limited Warranty

ClearEar provides a limited warranty covering manufacturing defects under normal use.

The warranty does not apply to damage caused by misuse, accidents, unauthorized repairs, or normal wear.

We may repair, replace, or refund defective products at our discretion.

8. Product Safety & Disclaimer

Always follow instructions and safety guidelines when using ClearEar products.

Do not use ear-cleaning devices if you experience pain, infection, dizziness, or other ear-related conditions without consulting a medical professional.

Our products are not medical devices unless explicitly stated and are not intended to diagnose or treat medical conditions.

9. Software, Apps & Firmware

ClearEar grants you a limited license to use any related software or applications with your device.

You may not copy, modify, or reverse engineer the software unless permitted by law.

Updates may be provided automatically and may be required for proper functionality.

10. User Content

You may submit reviews, images, and feedback (“User Content”).

By submitting content, you grant ClearEar a worldwide, royalty-free license to use, modify, and display it for marketing and operational purposes.

Content must not be unlawful, misleading, or violate third-party rights.

11. Intellectual Property

All content, branding, and technology within the Services belong to ClearEar or its licensors.

You may not use trademarks, logos, or materials without permission.

12. Third-Party Services

Our Services may include links or integrations with third-party platforms (e.g., payment providers, analytics tools).

ClearEar is not responsible for third-party services or their policies.

13. Communications

We may send you transactional emails (orders, shipping updates, account notifications).

With your consent, we may also send marketing communications. You can unsubscribe at any time.

14. Legal Compliance

You agree to comply with all applicable laws, including export and trade regulations.

You confirm that you are not located in or associated with restricted or sanctioned regions.

15. Disclaimers

Services and products are provided “as is” and “as available,” without guarantees of uninterrupted or error-free performance.

We disclaim all warranties to the extent permitted by law.

16. Limitation of Liability

ClearEar is not liable for indirect or consequential damages, including loss of profits or data.

Our total liability is limited to the amount you paid for the product or service.

17. Indemnification

You agree to indemnify and hold ClearEar harmless from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

18. Termination

We may suspend or terminate your access if you violate these Terms or create risk for the company.

You may stop using the Services at any time.

19. Miscellaneous

We are not responsible for delays caused by events beyond our control (force majeure).

If any part of these Terms is found invalid, the rest will remain in effect.

These Terms, along with related policies, represent the entire agreement between you and ClearEar.