Refund policy

At ClearEar, your satisfaction is our priority. If your purchase doesn’t meet expectations, we’re here to help resolve the issue quickly and fairly.

In addition to your legal consumer rights, we offer a 30-day return policy on all orders placed through our official website.

1. 30-Day Money-Back Guarantee

If you’re not satisfied, you may request a refund within 30 days of receiving your order.

Conditions:

  • We recommend using the product for up to 30 days to properly evaluate results (this is a suggestion, not a strict requirement for other cases like defects or incorrect items).
  • The product must be used according to the provided instructions. Improper use may void eligibility.
  • The guarantee period ends 30 days after delivery.

2. Order Cancellation

  • Orders can be canceled before shipment.
  • Once an order has been dispatched, cancellation is no longer possible, but you may request a return instead.
  • To cancel, contact us with your order number and reason for cancellation.

3. Return Eligibility

You have 30 days from delivery to request a return.

To qualify:

  • Items must be in original condition (unused or lightly used)
  • All accessories, manuals, and original packaging must be included
  • Proof of purchase is required
  • Returns must be approved in advance

This policy applies only to purchases made directly from ClearEar. For third-party purchases, please contact the seller.

4. How to Start a Return

To initiate a return, contact our support team and provide:

  • Order confirmation or receipt
  • Product model and serial number
  • Reason for return
  • Photos of the item and packaging
  • (If applicable) explanation of dissatisfaction

Ensure the product is securely packed, preferably in its original box.

5. Return Shipping Responsibility

  • Customer pays shipping if returning due to personal reasons (e.g., change of mind)
  • ClearEar covers shipping if the item is defective, damaged, or incorrect

We strongly recommend using a trackable shipping service, as we are not responsible for lost returns.

6. Damaged or Faulty Items

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery
  • Provide clear photos of the issue
  • Do not continue using the product

Once verified, you may choose a replacement or refund.
We may request the item be returned for quality review.

7. Promotions & Free Items

  • If part of a promotional bundle is returned, the refund will be adjusted accordingly
  • Free gifts are not eligible for refunds
  • Special offers may include additional conditions

8. Refund Conditions

You are eligible for a refund (excluding shipping and external fees) in cases such as:

  • Order canceled before shipment
  • Incorrect item received (unused)
  • Product reported defective or damaged within 7 days

Refunds may be denied if:

  • Items are incomplete (missing parts/accessories)
  • Product shows misuse or damage
  • Original packaging is missing or heavily damaged

9. Refund Processing

  • Refunds are issued to the original payment method
  • Shipping fees, duties, and taxes are non-refundable
  • Processing may take time depending on your payment provider
  • Refunds may be delayed until returned items are received or shipping proof is provided

10. Exchanges

The easiest way to exchange an item is to return the original product and place a new order once the return is approved.

11. Limitation of Liability

To the maximum extent allowed by law, ClearEar’s responsibility under this policy is limited to the value of the returned product.

We are not liable for indirect or consequential damages related to returns or refunds.