Privacy policy


ClearEar (“we,” “our,” “us”) is dedicated to protecting your personal data and ensuring your privacy is respected. This Privacy Policy explains how we gather, use, store, disclose, and safeguard your information when you interact with our website, services, products, or customer support. By accessing or using our services, you consent to the practices outlined below.

Table of Contents

  • Information We Collect
  • How We Use Your Information
  • How We Share Information
  • Cookies & Tracking Technologies
  • Data Retention
  • Data Security
  • Your Rights
  • Children’s Privacy
  • International Data Transfers

1. Information We Collect

We collect different types of information to provide and improve our services.

1.1 Personal Identification Data
This may include your full name, email address, phone number, billing/shipping address, and login credentials.
Collected when you create an account, place an order, or contact support.

1.2 Payment & Transaction Information
Includes payment details, billing data, purchase history, and limited card details (such as last four digits only).
Collected during checkout. Full card details are never stored by us.
Payments are securely processed through certified third-party providers compliant with PCI DSS standards.

1.3 Technical & Device Data
Such as IP address, browser type, device identifiers, operating system, and interaction data (pages visited, time spent, clicks).
Collected automatically when you browse our website.

1.4 Cookies & Tracking Data
Includes session cookies, preference cookies, analytics tools (like Google Analytics), and advertising trackers.

1.5 Communication Data
Includes emails, support chats, feedback forms, survey responses, and warranty-related requests.

1.6 Voluntary Information
Such as product reviews, participation in promotions, referrals, loyalty programs, or social media engagement.

2. How We Use Your Information

We process your data only for legitimate purposes, including:

2.1 Order & Service Fulfillment
To process transactions, deliver products, manage accounts, and provide customer support.

2.2 Personalization
To recommend relevant products and tailor content to your preferences.

2.3 Improvement & Optimization
To analyze usage patterns, improve website performance, fix issues, and enhance product experience.

2.4 Marketing & Updates
To send promotional emails, offers, and updates (only with your consent).
You can opt out at any time.

2.5 Security & Legal Compliance
To prevent fraud, ensure platform security, and comply with applicable laws and regulations.

3. How We Share Information

ClearEar does not sell your personal data. We may share it only in the following situations:

3.1 Service Providers
With trusted partners such as shipping companies, payment processors, and analytics providers.
All partners are bound by strict confidentiality agreements.

3.2 Marketing & Advertising Partners
Such as email platforms (e.g., Klaviyo) and advertising services (Google Ads, Meta Ads), only with your consent.

3.3 Legal Requirements
When required by law, legal proceedings, or governmental authorities.

3.4 Business Transfers
In case of a merger, acquisition, or asset sale, your data may be transferred with appropriate safeguards.

4. Cookies & Tracking Technologies

We use cookies and similar technologies for:

4.1 Essential Functions
Enabling checkout, login, and core website functionality.

4.2 Preferences
Saving language, region, and user settings.

4.3 Analytics
Understanding user behavior and improving performance.

4.4 Marketing
Delivering personalized advertising and measuring campaign effectiveness.

You can manage cookie settings through your browser or our consent tool.

5. Data Retention

We retain your data only as long as necessary:

  • Account and order data: up to 7 years
  • Customer support records: up to 3 years
  • Marketing data: removed upon unsubscribe
  • Technical logs: retained for up to 12 months

After these periods, data is securely deleted or anonymized.

6. Data Security

ClearEar uses industry-standard safeguards to protect your data:

  • Encryption (SSL/TLS) for secure transactions
  • Restricted access to authorized personnel only
  • Continuous monitoring for suspicious activity
  • регулярные проверки безопасности и соответствия

Although no system is completely secure, we take all reasonable steps to protect your information.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict data processing
  • Object to certain uses (e.g., marketing)
  • Request data portability

To exercise your rights, contact us or use your account settings. Requests are processed within 30 days or as required by law.

8. Children’s Privacy

ClearEar services are not intended for children under 13 (or 16 in certain regions).
We do not knowingly collect data from minors. If such data is identified, it will be promptly removed.

9. International Data Transfers

Your information may be processed outside your country of residence (e.g., United States, EU, or other regions).
We ensure appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs)
  • Compliance with international data protection laws