Shipping policy

 

At ClearEar, we aim to prepare and dispatch your order as quickly as possible to ensure a smooth and reliable delivery experience.

Shipping Coverage

We offer worldwide shipping, including delivery to remote and hard-to-reach locations.

Order Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Estimated Delivery Time

  • United States (48 states): 3–5 business days
  • International orders: 8–15 business days
  • Remote locations: 15–30 business days

Please note that delivery times are estimates and may vary depending on location and external factors.

Shipping Options & Fees

  • Standard Shipping: Free
  • Express Shipping: $12.99–$19.99

Additional charges may apply for certain remote regions (such as Hawaii, Alaska, or Puerto Rico). If applicable, you will be notified via email before shipment.

Shipping Address Policy

Orders are shipped to the address provided at checkout. Each order can only be sent to one destination.

If you need to ship items to multiple addresses, please place separate orders.

For APO/FPO military addresses, we recommend including a backup residential address, as some carriers may have delivery limitations.

Customer Information Accuracy

Customers are responsible for providing complete and accurate shipping and contact details.

In some countries, customs authorities may require additional information such as an ID number or tax identification number for clearance or payment verification. If needed, ClearEar will contact you via our official support email.

Failure to provide accurate or complete information may result in shipping delays, for which the customer assumes full responsibility.

Customs Duties & Taxes

Import duties, taxes, and other fees may apply depending on your country and are not included in the product or shipping price.

These charges are the responsibility of the recipient. As regulations vary by country, we recommend checking with your local customs office before placing an order.

Shipping Delays & Liability

While ClearEar works to ensure timely delivery, we are not liable for delays caused by circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Customs processing delays

Our support team will assist you in resolving any delivery issues whenever possible.

Claims & Issue Reporting

If your order arrives damaged, is missing, or has not been delivered, you must report the issue within 7 days of the delivery date.

  • Damaged items require photo evidence
  • Each claim is reviewed individually
  • ClearEar reserves the right to determine eligibility for replacement or refund

If a replacement shipment is provided as a courtesy, it will not be eligible for return or refund.